Branch Administrator & Office Support

Branch Administrator & Office Support
We are looking for a fulltime Office Administrator to join our Client in Christchurch who is passionate about delivering outstanding customer service at the frontline. If you enjoy working in a dynamic and supportive environment and are committed to ensuring smooth operations, this role could be perfect for you!
In this varied and fast-paced role, you’ll be joining a small office and workshop team where every day brings new challenges. As a key point of contact for customer inquiries, service coordination, and rental bookings, you will play an important role in maintaining our company's reputation for excellence. Join us and contribute to the success of a trusted nationwide leader in the forklift industry.

Key Responsibilities:

• Deliver exceptional customer service to uphold client satisfaction at all times
• Answer phone calls, organise and record service jobs in our operating system Baseplan, prepare invoices, and book new rental contracts
• Support Technicians and the Branch Manager with scheduling jobs, assisting in purchasing parts, and managing paperwork to meet deadlines
• Maintain meticulous attention to detail while ensuring accuracy in all invoicing and documentation
• Coordinate services effectively to meet client needs and deadlines
• Uphold the company’s high standards for reliability and customer satisfaction

Requirements:

• At least 3 years of customer service-focused administration experience (experience in a mechanical workshop is an advantage but not essential)
• Effective English communication skills, both verbal and written
• Proficiency with MS Office suite and other office software applications
• Excellent organisation and administrative skills with a keen eye for detail
• A positive, can-do attitude and the ability to work effectively under pressure 

Benefits

• Competitive salary between $60,000 – $70,000 per year
• Free life insurance twice the amount of the salary
• Professional development opportunities to help you grow
• Employee Assistance Programme (EAP) offering free counselling for you and your immediate family members
• Free onsite parking
• A supportive, friendly team environment

If you’re ready for a new and exciting challenge for 2025, please apply today!