Customer Service

We are urgently looking for a Customer Service team member to join our team on the North Shore.

• Your purpose will be to provide an impeccable customer experience throughout the customer life-cycle while proactively identify sales leads for the business.
• This role has responsibility for handling inbound / outbound customer communications and enquiries as part of a national Customer Service team.
• During these communications, you will be processing sales orders, providing product information, resolving issues and providing solutions to the customer’s needs.
• While supporting customers, you will also support the sales and marketing team with their sales initiatives. You will proactively identify sales leads and opportunities, escalating these to the sales team.
• This role works collaboratively with other team members to ensure all individual and team KPIs are achieved.

Qualifications/Experience Required
A proven history of excellent Customer Service experience or similar.

Competencies

• Capability with using reporting and administration systems: Microsoft Suite, CRM & ERP software.
• Strong interpersonal, communication and presentation skills.
• Friendly and bright phone manner and active listening skills.
• Ability to maintain task progression while responding to unplanned actions.
• High level of accuracy and attention to detail.
• Ability to be proactive and plan effectively and efficiently.

Benefits

• Full time hours, Monday - Friday
• Great Team
• Reputable company

If this role sounds like you, Apply today! For any queries, call us on 0508 40 40 40, option 1,1,3.